Local Travel Agency in Rhodes Greece

Terms & Conditions

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By entering and interacting with the Website http://www.captains-tours.gr you agree with the terms and conditions of this page. If for any reason you do not agree with any of those terms below, you are kindly requested to stop using this website.


The terms “Company”, “http://www.captains-tours.gr”, “websiteorwe” mean the Company of Chatzi Maria, Travel Agency Company, based in the Shopping Centre Epsilon in Faliraki, Rhodes. We are authorized by the Greek National Tourism Organization (EOT) with a registry Number ΜΗ.Τ.Ε 11/43/E/60/00/00269/0/0.

The term “you” or the term “customer” means you as a user by the time you use and visit this website The term "Tickets" means the price of each of our services. The term "Order" means the total number of Tickets in each purchase. The term "Personal Data" means any information that identifies or is capable of identifying you as an individual, including but not limited to a name or an e-mail address.

Applicability of the Terms

By visiting this website http://www.captains-tours.gryou agree that you are legally bound by those terms. Please read them carefully. By accessing and using our website, you acknowledge and agree to have read, understood and agreed to our terms and conditions.


Our website is made available free of charge and only for your non-commercial use.

We do not guarantee that our website, or any content on it, will always be available or will be uninterrupted. Access to our website http://www.captains-tours.gr, is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our website without notice or liability. We will not be liable to you if for any reason our website is unavailable for a certain period of time or permanently. You also agree that we shall not be liable to you or to any third party for any modification, suspension, discontinuance or unavailability of the website or any products or services offered on the website.

You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these general conditions of use and other applicable terms and conditions, and that they comply with them.

User responsibilities

You agree that you will not use this Site for chain letters, junk mail, "spamming", solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.

You agree that you will not through any means interfere or attempt to interfere with the proper functioning of the Site.

You agree not to use our site or transmit any information or communications to or through our site in a manner that violates any domestic, European or international law or is (or is intended to be) fraudulent or abusive.  All information or communications transmitted to or through our site must not: contain any defamatory, libellous or obscene material, as determined by us; infringe upon the rights of any third party;

Our Responsibilities
Third Party Links in Our Website

Our website may contain links to other company sites, such as https://www.poseidonsubmarine.com and https://www.rhodescitytour.com which belong to us. It may also contain links to other websites including our social media buttons. While we try to link only to sites that share our high standards, neither we nor our affiliates are responsible for the content, security, or privacy practices employed by other sites and a link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its privacy policy and terms of use. Please check these policies before you submit any personal data to these websites.

We reserve the right, to stop or deny the sales of our Services to any person, geographic region or jurisdiction for any reason. Our company cannot be held liable for services that provide other companies or suppliers, because we choose very carefully our suppliers and partners we cannot control third parties.


We do not guarantee that our website will be free from bugs or other viruses. You are responsible for keeping your computer secure, in order to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you may commit a criminal offence and we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Limitation of Our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited by law.

This website and its content are provided "as is" and to the extent permitted by law, we exclude all conditions, warranties, representations or other terms, whether express or implied, which may apply to our website or any content on it.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our website, or use of or reliance on any content displayed on our website. In particular, we will not be liable for (i) loss of profits, sales, business, or revenue, (ii) business interruption, (iii) loss of anticipated savings, (iv) loss of business opportunity, goodwill or reputation, or (v) any indirect or consequential loss or damage.

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of the website or the content or the products or services available through the website without prior notice, without any liability to You. However, any such amendment or withdrawal will not affect orders already placed and we will honour any existing bookings or provide a refund in the event of unavoidable cancellations.

Intellectual Property Rights

This website contains trademarks, technologies, services, processes or other proprietary rights of http://www.captains-tours.gr and of other parties. No license or right to or in any such trademarks, technologies, services, processes and other proprietary rights of our company and other parties is granted to or conferred upon you.

No material from the website may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other website or computer environment is prohibited.

The Trademarks and Terms are registered in Greece and are protected under existing legislation (as defined in articles 121-196 of Law 4072/2012, as in force). The trademarks, logos and service marks and trade dress displayed on this Site (collectively, the "Trademarks") are registered Trademarks of “http://www.captains-tours.gr”. Any reproduction or use of any of the contents of this Site without the express written consent of “http://www.captains-tours.gr” is prohibited.

This Site, including each of its modules, is the copyrighted property of “http://www.captains-tours.gr” and its various third party providers and distributors. This Site and the content provided on this Site may not be copied, reproduced, republished, uploaded, posted, modified, transmitted or distributed without the written permission of http://www.captains-tours.gr, except that you may download, display and print one copy of the materials presented on this Site on a single computer for your personal, non-commercial use only.

Cookie Policy

The website uses its own and third party cookies for its operation, to keep the session and to personalise the user experience, as well as to obtain anonymous statistics about use of the website. For more information on the cookies we use, please check our Cookie Policy.

Our services

Our company provides tours, cruises and excursions. Our fleet consists of owned day-cruiser-ships, buses and a two storey open bus for tour in the city of Rhodes.

Concerning Cruise ship passengers, our company cannot be held responsible if the Cruise ship or the local agent representing the Cruise ship company in Rhodes (if applicable), change the departure time or program of the Cruise.

Our company ( and all our guides, driver-guides, directors, officers, employees, affiliates, partners, agents, contractors, interns, suppliers, service providers) cannot assume responsibility or liability for any loss or damage to personal effects or for any injury or loss during the duration of a tour, excursion or cruise. We cannot be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, flight costs, accommodation costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Our guides will provide all the necessary information concerning safety and access to sites visited.

We reserve the right to cancel or change the itinerary of a tour, excursion or cruise program whenever, in our sole discretion, conditions warrant, or if our company deems it necessary for your comfort, convenience or safety.

Traveling with us

Prices are based on known costs during the period of publishing the services and are subject to change without notice. Prices listed on our website are per person unless otherwise specified. All mentioned prices include local taxation and have no hidden costs.

Prices do not include:

(Unless stated): Gratuities to guide, driver, personal items, lunches and drinks. Gratuities are at your discretion and are really appreciated if given.


by visiting our websites https://www.poseidonsubmarine.com and https://www.rhodescitytour.com you can make a reservation. You can pay online using our online booking platform or you can pay on site. More information about the terms and conditions of sale please visit these websites.


Smoking is not permitted, but all the tours make frequent stops. The smoking is permitted exceptionally only in cruise tours.

Pick up points:

We provide our pick-up points during the booking procedure.

Free transportation:

Free bus transportation for all cruise guests from Faliraki, Kolymbia, Ialysos(return free ticket). Free bus transportation is also provided for all cruise guests from Faliraki, Calypso hotel, Pegasos hotel, Blue Sea hotel, Epsilon hotel, Olympos hotel, Grecotel Rodos Royal hotel, Esperides hotel. Esperos Palace, Esperos village, Luis Colossos beach hotel and Rodos Paladium hotel (return free ticket).


Entrance to churches and monasteries visited in our tours is not allowed to gentlemen and ladies with no proper outfit.

Lost property:

in case you forget a personal item we will do our best to return it to you. Whilst every effort is made to return lost property, we cannot be held responsible for property left on the coach/boat. Property found must be collected from our local office or partner’s office, after communication with our customer service manager.

Personal insurance:

Is not included.

Special Offers:

All offers displayed on the website can only be booked on-line.

What the prices include :

This is specifically stated on each tour web page.


Our company does not assume responsibility for ensuring that facilities, venues and all other sites, such as archaeological sites, historical public buildings and fortresses visited can accommodate persons with disabilities. While we will try to meet your needs, please be aware that facilities and venues are often not able to accommodate persons with disabilities. If you have a disability and require assistance, please notify us to discuss your needs prior to making any deposit or payment. We will be able to guide you appropriately to choose places easily accessible.


These terms and conditions of sale are the terms on which you may purchase tickets from our company using our contact form at http://www.captains-tours.gr/contact.php or our contact info as follows:

Travel Agency

Tel: (+30) 22410 87086 Mobile: (+30) 6945 370301 Fax: (+30) 22410 87304

info@captains-tours.gr boss@captains-tours.gr facebook.com/captainstours

Regional offices
Epsilon Shopping Center (Central)
Tel: (+30) 22410 87086
Fax: (+30) 22410 87304
 RHODES (Town)
Nikiforou Mandilara Street 60
(next to Mitsis Grand hotel)
Tel: (+30) 22410 29310
Athinon Street, Kolympia
Tel. & Fax. : (+30) 22410 56583
Ferenikis & Mykinon Street, Ialysos
Tel. & Fax. : (+30) 22410 92175.

For phone and email bookings we may ask for a bank transfer in order to reserve your tickets.

We are the unique operator of the services we provide. In case that our company acts as an intermediate to a service provided by a third party (supplier) to the customers – the terms and conditions regarding cancellation of the respective third part apply.

If you do not agree to these terms and conditions of sale, you may not purchase tickets from us using the contact form of our website. By using our website, you also accept our Privacy Policy and consent to our use of your personal data as described therein.

Provision has been made for the possibility of amending or cancelling an agreed service.


• More than 15 (fifteen) days prior to the scheduled tour, cruise or excursion: Full refund, excluding 10% for administrative and credit card fees (if any, those are bank transactions fees). The fee can be less than 10 %, depending on the policy of the banks involved in the transaction.

• 14 (fourteen) to 6 (six) days prior to the scheduled tour: The amount will be refunded, excluding the 10% for administrative and credit card fees (those are bank transactions fees) and 10 % penalty charges.

• 5 (five ) to 3 (three) days prior to the tour, cruise and excursion: No refund

• No show or delay of arrival: No refund

Refunds will be returned within 30 days of the cancellation date. A fee of 10% will be withheld for administrative and credit card fees. If the tour is cancelled by us no commission is kept. In exceptional cases, we may refund the total cost at any time.

If the credit/debit card holder for bookings is not you, it will be your responsibility to ensure that you have the card holder's consent before entering any related details, and that such details when entered are true.


For any alternative dispute resolution, you may address to any greek alternative dispute authorities such as General Secretariat of Consumers of the Ministry of Development and Competitiveness (Kannigos Sq., Athens, www.efpolis.gr, tel.:1520, fax:2103843549), Ombudsman of the Consumer (www.synigoroskatanaloti.gr, Alexandras Av. 144, 114 71, Athens, tel.:2106460734, fax:2106460414.), and    the Online Dispute Resolution platform of the European Commission: https://ec.europa.eu/consumers/odr.

Personal Information

All personal information stored and used by us is done so in accordance with our Privacy Notice and Cookie Policy, which are available on request or on.......................

Force Majeure

Our company accept no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, and other acts, such as acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. 


These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by law, and such determination shall not affect the validity and enforceability of any other remaining provisions.


Our Company may at any time modify these Terms and Conditions, and your continued use of this Site will be conditioned upon the terms and conditions in force at the time of your use. Accordingly, you agree to review these Terms and Conditions periodically, and your continued access, use or any other action on this Site shall be deemed your acceptance of the changed Terms and Conditions.


You agree to indemnify and hold our Company and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. Our Company's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Applicable Law

These General Terms & Conditions are governed by Greek law. Any claims arising out or are connected to these terms and conditions (including non-contractual-disputes) will be governed by and interpreted by the Greek law.

Any disputes or claims arising under or with connection with this terms it is expressly agreed that shall be subject to the exclusive jurisdiction of the courts of Rhodes.

Contact us

If you have any questions about these general conditions of use, please contact us at:

Travel Agency

Tel: (+30) 22410 87086
Mobile: (+30) 6945 370301
Fax: (+30) 22410 87304

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Excursions at the most scenic places of Rhodes

Our offices on the map of Rhodes